ProServe 2012 - Software Solutions for Pest Control Companies

 

Office (205) 467-7427
Springville, AL USA

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 DVD Installation Instructions

Installation Instructions...

Thank You for your interest in our software product...

Note: By getting to this installation page, we assume that you have already received a DVD...
or you have already installed SQL Server 2008 Express R2 and you're ready to download and install ProServe 2012 .
or you are considering installing SQL Server 2008 Express R2 from Microsoft's download.

... If none of the above is true; then you might be in the wrong place... please click here for home page...

Note: for most users, keep the installations simple by accepting all default options...

Contents Index:
  • Section Windows 8 - Installing .NET Framework 3.5 (only Windows 8 Users)
  • Section One - Installing SQL Server 2008 Express R2 from DVD...
  • Section Two - Installing ProServe 2012 (Server) from DVD or from Download...
  • Section Three - Installing ProServe 2012 (Client) from DVD or from Download...
  • Section Four - Installing Training Videos from DVD or from Download...
  • Section Five - Un-Installing ProServe 2012 (Server or Client)

Section One - Installing SQL Server 2008 Express R2 from DVD...

Note: If you Google " SQL Server 2008 R2 Express " you may find several YouTube videos on how to install SQL Server Express. This may be helpful before continuing with instructions below.

  1. Make sure you're working on the machine that will be the server or main computer that will host ProServe 2012.
  2. Make sure SQL Server 2008 Express or another edition of SQL Server has not already been installed on this machine.
     (it must be 2008 or newer) If so; then skip to Section Two.
  3. ... Note: For Networks; it's not necessary to install SQL Server on client machines.
    ... Note: For Windows 8, you must install from the Windows Desktop UI. More.... or Section Windows 8
    ... TIP: For Windows 8 - Make sure .NET Framework 3.5 has been installed before proceeding. Windows 8
  4. Insert the DVD, using your Windows Explorer browse the DVD and Double Click the folder SqlServer2008
  5. Double Click the folder that best fits your machine and operating system... 64Bit or 32Bit
  6. ... for 32-Bit Double Click SQLEXPRWT_x86_ENU.exe      for 64-Bit Double Click SQLEXPRWT_x64_ENU.exe
  7. After this loads, select the Installation option..
  8. Note: The best way to install this product; is to accept each default option, let it install itself...
  9. Follow prompts to complete installation...

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Select Installation on the left and then New Installation on the Right...

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After the EULA screen, this screen will show any potential problems.
You should determine if any needs to be resolved before continuing.

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Leave all options checked ON and select Next

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Accept all defaults and select Next.

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Accept all defaults and select Next....
Unless you're installing on a Network...
If so; Set the SQL Server Browser Startup Type to Automatic...

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Accept all defaults and select Next.


TIP: before selecting Close on this last screen, see Setup Files Tips below...
Look for this completion window and select Close.

Setup Files Tips:

During the installation of SQL Server, the install program creates a temporary folder under the root of C: drive with random numbers and letters as the folder name, like 004t00500y00500tt9rr4. This temporary folder holds all of the installation and setup files. After selecting Close on the last screen of installation "Complete" screen, this folder is deleted. The problem with this is; if you need to start the SQL Server Installation Center later to reset some features or start the install again to patch problems with SQL Server, it will not be able to locate the installation setup files. Therefore, the Installation Center is rendered useless. Follow instructions below to save this folder before its deleted to avoid this issue.

How To Save The SQL Installation Files...

  • STOP at the last screen of Installation the "Complete" screen shown above. Do Not Select Close Yet.
  • Open the Windows Explorer and locate Drive C: open it so you can see the contents of drive C:
  • Look for a folder name with random numbers and maybe some letters, you may see more than one.
  • Notice the Date of those folders, this folder should be tagged with today's date.
  • Right Click this folder and select Copy .
  • Create a New Folder called SQL_Setup
  • Double Click into this new folder SQL_Setup
  • Right Click inside the contents area and select Paste. (this should paste a copy of the temporary folder)
  • Then you can select the Close button to complete the SQL Installation.
  • Just for fun, take a look at your drive C: again and you should notice that this folder is now gone... Just remember when the time comes when you may need to run the Installation Center again that this folder is under SQL_Setup..
After Installing SQL Server 2008 - Startup SQL Server Management Studio for the 1st time...
  • Select The Windows Start button
  • Look under All Programs and locate Microsoft SQL Server 2008 R2
  • Right Click SQL Server Management Studio and select Run as Administrator (Vista or Windows 7 only)


(example - yours may have R2 included in titles)

  • For Windows 8 - Right Click SQL Server Management Studio from the Metro Style Start Menu and Run As Administrator.
  • At the login screen make sure the Server Name is either your Computer Name \ SQLEXPRESS
  • ... If not enter .\SQLEXPRESS in the Server Name field...


(example - Your User Name will be different)

  • Then select Connect...
  • This should Connect to your default SQLEXPRESS SQL Server Instance...
  • Then Close SQL Server Management Studio...
  • .. Note: if you get an connection error then try bulling down the Server Name selection list and select Browse...
  • Note: Do not move on to Section Two until you get a clean Connection in SQL Server Management Studio...

Section Two - Installing ProServe 2012 (Server)...

Part One of Two... (you must complete both part one and part two of this section) click here for part two
  1. Make sure you're working on the machine that will be the server or main computer that will host ProServe 2012.
    Note: For Windows 8, you must install from the Windows Desktop UI.
  2. Make sure SQL Server 2008 Express or another edition of SQL Server is installed and running on this machine....
    ... If NOT? See Section One.
  3. Insert the DVD, using your Windows Explorer browse the DVD and Double Click the folder ProServe2012
    ... Otherwise:
    if you downloaded: locate the file you downloaded with same name as below and...
  4. Double Click the file ProServe2012_Server.exe (this should start the WinZip Self-Extractor)
  5. Follow installation prompts below to complete installation...


Accept all default options and click Unzip...
Note: Do NOT change any default options here...

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After the WinZip Self-Extractor runs, select Next...
Note: you may be prompt to install other Microsoft software programs,
if so, please allow installation...

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Note: This Installation Folder section is very important...
 

Note: The installation folder should be left as is,
unless you completely understand SQL Server...
The idea is; you can Share the SqlEasyBee folder
on your Server or Main Computer for networks after installation...
For Single users - this default folder is perfect, no reason to change it...

Click Next to complete part one of this installation...
After installation, you will find a new shortcut on your desktop...
Do NOT start ProServe 2012 yet...

Note: This installation checks to make sure your computer has all the necessary software and drivers like .NET Framework 3.5...
It's important to allow and install any Microsoft software or drivers during this setup.

Part Two... (please continue with part two)

Running SetConFig for the 1st time...

SetConFig is a System Configuration Setup Utility that has several purposes:

  • It allows you to Setup the Configuration File so ProServe 2012 can connect to its databases.
  • It's used to Attach, Detach and Reattach the ProServe 2012 Databases to the host SQL Server Instance.
  • It also is used to Rebuild ProServe 2012 log files.
  • For Networks, it's used to setup Clients for access to the shared ProServe 2012 application on the server.

The SetConFig can be started from Start/All Programs/EasyBee Software/SetConFig... Windows Vista, XP or Windows 7
On Windows 8 - from the Metro Start Menu...

Important: The SetConFig must "Run as Administrator" in order to attach the ProServe 2012 databases for the 1st time..
... After that, you can run from EasyBee Software folder under Start/All Programs...

Follow instruction below to run SetConFig as administrator for the 1st time...

  1. Open your Windows Explorer and locate SqlEasyBee folder on drive C: as shown below...

            

Then double click the ProServe2012 folder and locate SetConFig file...


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Right Click SetConFig and then select Run as Administrator
Make sure it's the one with the icon as shown above...

 

  • Follow instructions below to complete Setup...

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Select Load and wait until SQL Server Instance has loaded...
This may take 10 or more seconds to complete...

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After SQL Server Instance has loaded, select one...
For most users there will only be One...
Follow instructions on Screen by Selecting Configure 1st
and then SQL Catalog 2nd...
Leave all other options as is...

Close SetConfig when completed...

Pest Control Service Management Software   ... You're now ready to double click the ProServe 2012 icon on your desktop...

Note: If you need to run SetConFig again (and you will) you should not have to Run as Administrator...

Default Username and Password...

  • Username: Admin
  • Password: admin
  • ...
  • Both are lowercase and uppercase sensitive...

Section Three - Installing ProServe 2012 (Client)

Note: This installation is only required for networks and should only be installed on machines (clients) other than the Server or Main Computer hosting SQL Server and ProServe 2012. This is the SetConfig Utility program installation that's the same program from part two of Server installation above...

Note: SQL Server Installation is NOT required for Clients...

  1.  Note: For Windows 8, you must install from the Windows Desktop UI and
    Microsoft .NET Framework 3.5 must be installed see Section Windows 8.
  2. Make sure you have Mapped to the network drive that's hosting ProServe 2012...
  3. Insert the DVD, using your Windows Explorer browse the DVD and Double Click the folder ProServe2012
    ... Otherwise: if you downloaded: locate the file you downloaded with same name as below and...
  4. Double Click the file ProServe2012_Client.exe (this should start the WinZip Self-Extractor)
  5. Follow installation prompts below to complete installation...

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Leave all default options as is and select Unzip...


Leave all default options as is and select Next...

Note: This installation checks to make sure your computer has all the necessary software and drivers like .NET Framework 3.5...
It's important to allow and install any Microsoft software or drivers during this setup.


After setup has completed...
Select Start then All Programs...
Locate EasyBee Software and start SetConfig...


Select the ... (Browse) button 

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Locate the Mapped drive of Host and locate the ProServe2012 folder...
Click ProServe.exe and select Open...
Note: You can only create a shortcut to ProServe.exe...


If path is selected correctly, the Create Shortcut button should be active.
Select Create Shortcut...

Close the SetConfig when completed...

Pest Control Service Management Software - ProServe 2012 Short cut... You should now see a new shortcut on your desktop... Double Click to access ProServe 2012 from this client...


Section Four - Installing Training Videos From DVD

Basic Instructions for installing training videos are located on our support page... Click here for that page...


Section Five - Un-Installing ProServe 2012 (Server or Client)

Note: - you should follow instructions below in order to un-install ProServe 2012 completely...

Un-Install ProServe 2012 Server

  1. Run SetConFig and Detach the ProServe 2012 databases...
  2. Using Programs and Features under Control Panel   - Un-Install ProServe 2012...
  3. Using SQL Server Configuration Manager - Stop All SQL Server Services...
  4. Using Windows Explorer  - Delete the folder called SqlEasyBee...
  5. Start SQL Server Services backup...

Note: It's okay to leave SQL Server 2008 Express installed on your computer, but you could also use Programs and Features under Control Panel to un-install SQL Server 2008 Express.

Un-Install ProServe 2012 Client

  1. Using Programs and Features under Control Panel - Un-Install SetConfig...
  2. You may need to Delete the ProServe 2012 Short-Cut from your Desktop...

Section Windows 8 - Installing .NET Framework 3.5

Note: This application requires Microsoft .NET Framework 3.5, .NET Framework 4.5 is already installed on Windows 8 by default. You must install .NET Framework 3.5 prior to installing SQL Server and ProServe 2012. Please be assured that it's okay and very common for both versions of .NET Framework to be installed on Windows 8.

Installing .NET Framework 3.5 on Windows 8...

  • This may require a system re-start.
  • From the Desktop on Windows 8 - Locate and Start Control Panel


From Control Panel select Programs


From Programs - select Programs and Features


From the top left corner - select Turn Windows features on or off


From Windows Features - locate .NET Framework 3.5
If Not On -
Tick it ON and click OK... Follow instruction below.
If it's already On - Your done here, Select Cancel and continue from Section One.
(notice .NET 4.5 is already On)

  • Follow system prompts to complete the download and installation of .NET Framework 3.5
  • Note: This process may require a re-start... (at least mine did)
  • After this, Start at Section One to complete installations.

Don't hesitate to call us during business hours if you have trouble installing this product...